Your questions about how to contact us

If I have a problem, who can I contact?

Feel free to contact us through the support form below or by email at support@upway.shop, and our team will get back to you as soon as possible (we recommend you check your spam folder)

Can I come and see the electric bikes before I buy?

For regulatory reasons, we can not accommodate the public in our workshop. We only offer delivery or click and collect. A return is possible within 14 days.

I would like to contact you by phone before buying a bike, what is your number?

We can offer to call you back at your convenience following contact by email (support@upway.shop) or chat.

Electric bike or electric scooter for daily commuting?

It's time for micromobility! Faster, easier and more ecological to get around, electric bikes and scooters have a lot of advantages. Being stuck in traffic jams will become a distant memory!

What is the life span of an electric bike ? Battery, motor, brakes...

You may be thinking of buying an electric bike and wondering how long it will last. life expectancy of this EAB ? How long will the motor last? How long will the battery last ? What about the brakes?

Electric bike: Bosch or Yamaha motor, which one to choose?

Choosing the right electric bike is not always easy! But with so many motors available, the process has become even more complicated. Among the market leaders are Bosch and Yamaha

Do you still have questions?

Contact us by email : support@upway.shop